FAQ
Access & Ordering
How do I view wholesale prices and place an order?
Product information is public. Wholesale prices and ordering are available after wholesale access is approved.
Request access through the wholesale contact form. Existing partners can log in to view prices and order.
Do you sell retail sizes to individuals?
Retail products and D2C ordering are available on und-ny.com. This site handles wholesale products, 20 g samples, and orders for approved wholesale partners.
Shop Retail on und-ny.comWhat is the minimum order quantity?
Bulk sizes start at 1 kg. Available sizes vary by product and are listed on each product page.
View Wholesale CatalogCan UnD support large or recurring orders?
Large and recurring orders are reviewed by product, volume, timing, and current availability.
Share the required product, volume, destination, and schedule through the contact form for confirmation.
Is supply guaranteed during periods of high demand?
Availability is confirmed for the specific product and volume at the time of order. Recurring forecasts and large requirements should be shared in advance.
Products & Samples
What matcha and Japanese tea products are available?
The wholesale catalog includes Uji blends, single-origin and single-cultivar matcha, organic and regional matcha, hojicha, and Japanese tea products.
The published catalog is the current list of products available for wholesale review.
View ProductsCan I order samples?
Yes. 20 g samples are available by product. Approved wholesale access is required to view sample prices and place an order.
Choose any combination of products, with one 20 g sample per product in each order. Shipping is charged at cost. There is no fixed sample set and no first-order credit.
View SamplesHow do I choose the right product for my application?
Each product page lists verified origin, cultivar, process, available sizes, and suggested applications. Approved partners can compare 20 g samples before placing a full-size order.
Do you offer certified organic matcha?
Yes. Certified organic status is stated only on the applicable product page. Certification and export documents are confirmed for the specific product and order.
Where can I read about matcha quality and production?
Long-form articles on matcha, Japanese tea, growing regions, production, preparation, and use are published in the UnD Journal on und-ny.com.
Visit the UnD JournalPrivate Label & Packaging
Do you offer private label matcha?
Private label service starts at 1,000 units for 40 g screw-top cans in silver, gold, or black.
The partner supplies the label design. UnD handles filling, sealing, and export logistics from Japan.
Request a Private Label QuoteWhat is the private label minimum order quantity?
The minimum is 1,000 units for 40 g screw-top cans. The available can colors are silver, gold, and black. Product and per-unit pricing depend on the selected matcha and order volume.
Can UnD portion a bulk tea order into smaller pouches?
20 g silver pouches are available as an add-on to a tea order and cannot be ordered on their own. Other fill sizes are quoted separately.
View Silver Pouch ServiceShipping & Fulfillment
Where do you ship wholesale orders?
UnD ships within the United States and internationally. Available methods and documentation depend on the product, volume, and destination.
How is shipping cost calculated?
Shipping is based on the destination and order. Checkout displays the available charge when the order can be completed online; quoted orders include the applicable shipping or logistics terms.
Sample shipping is charged at cost.
How long does fulfillment and shipping take?
Timing varies by product, volume, packing, and destination. The applicable schedule is confirmed at order or quote. Private label and custom packing require a separate schedule.
Will the delivered bag look exactly like the product photo?
The tea, net weight, and label information match the product listing. The bag may vary when a different format better protects the tea during storage and shipment.
Returns
What should I do if an order arrives defective?
Contact UnD through the wholesale contact form with the order reference and details of the issue.
Return eligibility, return instructions, and refund timing are confirmed for the specific order.