FAQ
Top Questions
Is it possible to purchase samples?
Yes, we currently offer two types of samples: organic and non-organic.
You can purchase them from our shop page.
Is a stable supply possible despite the current matcha shortage?
Yes, it is. We have partnerships with numerous farms in Uji, Kyoto, which allows us to provide a stable supply of high-quality matcha at competitive prices.
Do you support large-volume orders such as 500kg or by the ton?
Yes, we can support large-volume orders.
For ceremonial grade matcha, both Kiricaand Rikou are available. These are made from first harvest (Ichibancha) tea leaves and represent our highest quality offerings.
We also provide a Premium Blendand organic matcha from Kagoshima.
Please note that matcha inventory is highly fluid, so we recommend contacting us directly for large-scale orders.
Do your organic matcha products have certification?
Yes, our organic matcha is JAS-certified, so we can include the JAS certification mark on the products.
Is it possible to receive products with private label packaging?
Yes, it is possible. Please contact us separately through this inquiry form.
Is it possible to receive products with private label packaging?
Yes, it is possible. Please contact us through the button below.
What types of packaging are available in the private label service?
We offer two types: pouch type and tin type packaging.
What is the minimum order quantity for the private label service?
Small quantities are possible, but unit price decreases as volume increases.
As a guideline, we recommend 10kg (over 300 pieces).
Can matcha be repackaged into 30g or 50g units?
Yes, we offer repackaging. Please purchase our silver pouches separately for this option.
Please note that these pouches are not standard retail packaging. If you require retail-ready packaging, we recommend using our private label service.
Matcha
What is the history of matcha?
The roots of matcha trace back to 9th-century China (Tang dynasty) with the tencha culture, which was introduced to Japan during the Kamakura period. Zen monks began using it in spiritual practice, giving birth to Japan’s matcha culture. By the Muromachi period, the tea ceremony was formalized, and matcha became cherished by samurai and the upper class as a symbol of aesthetics, etiquette, and spiritual refinement. Today, matcha’s thousand-year tradition is globally recognized as a sophisticated and healthy superfood.
Explore Matcha HistoryIs matcha a type of green tea?
What kind of matcha do you offer?
At UnD, we offer the highest quality ceremonial-grade matcha made from first flush (Ichibancha) tea leaves harvested in Uji, Kyoto. Ichibancha is the earliest spring harvest, renowned for its superior umami, aroma, and vivid color. In the future, we also plan to introduce regional matcha from Yame (Fukuoka) and Kagoshima, offering unique flavors and aromas to provide new experiences for matcha lovers.
Explore Our MatchaWhy is matcha good for you?
- Catechins → Powerful antioxidants that help prevent aging and lifestyle-related diseases
- L-Theanine → Supports relaxation and enhanced focus
- Caffeine → Provides sustained alertness (unlike coffee’s sharp spike)
- Chlorophyll & Fiber → Aids detoxification and improves gut health
These compounds work synergistically to balance the body and mind, helping enhance your daily performance.
Do you offer organic matcha?
Currently, the matcha we carry at UnD is not organic, but we are considering offering organic matcha in the future. However, it’s important to note that “organic” does not necessarily mean superior in every aspect. Both organic and non-organic matcha have their own unique strengths. For more details, For more details, see the article below.
Which matcha grade should I choose?
Does matcha contain caffeine?
When can I enjoy matcha?
What is the expiration date of your matcha products?
Our matcha products typically have a shelf life of about 12 months from the production date.
We recommend storing them in a cool, dark place and consuming them as soon as possible after opening for the best flavor.
How should I store matcha?
- Transfer to an airtight container after opening
- Store in the refrigerator
- For optimal flavor, consume within one month of opening
*Even unopened, avoid high temperatures, humidity, and direct sunlight by storing in a cool, dark place.
How do I prepare matcha at home?
- Sift about 2g (1 tsp) of matcha through a tea strainer
- Pour 60–70ml of hot water (70–80°C) over the matcha
- Using a chasen (bamboo whisk), quickly move in an "M" shape to create froth
This preparation method enhances flavor and texture. For matcha lattes, add warmed milk or milk alternatives after whisking.
Shipping
Where do you ship your products?
We currently ship our matcha products both within the United States and internationally.
How much is the shipping cost?
Shipping cost is automatically calculated at checkout based on your delivery location.
Most items are shipped directly from Japan, but some may be shipped from New York depending on inventory.
If shipped from New York, local pick-up may be available.
How long does shipping take?
Standard orders typically take 10–14 days to arrive.
If repackaging is required, please allow 2–3 weeks. For private label requests, delivery may take 1–2 months.
What shipping terms do you use?
We ship under FCA (Free Carrier) terms.
This means we are responsible until the goods are handed over to the shipping carrier. After that, any risk during transit is borne by the buyer.
Return Policy
What is your return policy?
We accept returns only for defective items, and only if you contact us within 14 days of delivery.
Please note that the following items cannot be returned:
- Private label products (custom-labeled)
- Repackaged or custom-portioned items
If you wish to return a product, please contact us within 14 days. We will provide instructions for the return process.
Refunds will be processed within 10 business days after the returned item is received.
Exchanges are not accepted.